Terms And Conditions

Gardeners Hornchurch Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Hornchurch to residential and commercial clients. By booking or accepting any service from Gardeners Hornchurch, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or allowing work to commence.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Client means the person, company or organisation requesting or receiving services from Gardeners Hornchurch.

Company, we, us or our means Gardeners Hornchurch.

Services means gardening, garden maintenance, lawn care, hedge cutting, planting, soft landscaping, green waste removal and any other work agreed between the Company and the Client.

Service Area means the primary operating area of Gardeners Hornchurch and nearby locations as reasonably accessible to our teams.

Agreement means the contract between the Company and the Client incorporating these Terms and Conditions and any written or verbal quotation or confirmation of booking.

2. Scope of Services

2.1 The Company provides a range of gardening services, including but not limited to lawn mowing, hedge trimming, pruning, planting, weeding, seasonal tidy-ups, garden clearances, soft landscaping and general outdoor maintenance.

2.2 The exact scope of the Services for each job will be described in the quotation or booking confirmation provided to the Client prior to the scheduled date of service.

2.3 Any additional work requested by the Client that falls outside the original scope of the Services may be subject to a separate quotation and additional charges. The Company will only proceed with significant additional work once the Client has given approval.

2.4 All Services are subject to availability of staff, equipment and materials and to suitable weather and site conditions.

3. Service Area and Access

3.1 Gardeners Hornchurch primarily serves clients in Hornchurch and surrounding areas. Acceptance of bookings from addresses outside the usual service area is at the discretion of the Company and may be subject to additional travel charges.

3.2 The Client must ensure that the Company has safe and reasonable access to the garden or outdoor areas where the Services are to be performed, including access to gates, pathways and any required parking.

3.3 If access is restricted or unsafe on arrival and the Services cannot be carried out as scheduled, the Company reserves the right to charge a call-out or cancellation fee as set out in these Terms and Conditions.

4. Booking Process

4.1 Bookings can be made by the Client by contacting the Company and providing all necessary details, including name, service address, description of the required work, and any special instructions.

4.2 The Company may offer an estimate based on the Client’s description or may require a site visit before confirming a quotation. All quotations are provided in good faith based on the information available at the time.

4.3 A booking is considered confirmed once the Client has accepted the quotation or agreed service details and the Company has provided confirmation of the date and time of the appointment.

4.4 The Company reserves the right to refuse any booking at its sole discretion, including where the requested work is unsafe, unsuitable or outside the Company’s usual scope of services.

5. Estimates and Quotations

5.1 Any price given by the Company prior to a site visit is an estimate only and may change following inspection of the property and assessment of the actual work required.

5.2 Where a fixed-price quotation is issued after a site visit, the quotation will normally be valid for a limited period as stated in the quotation. If no period is stated, it will be valid for 30 days from the date of issue.

5.3 Quotations are based on the information provided and the condition of the garden at the time of inspection. If the condition or scope changes materially, the Company may revise the quotation in consultation with the Client.

6. Pricing and Payment Terms

6.1 Prices are usually calculated on either an hourly rate or a fixed price per job, as specified in the quotation or booking confirmation. Any applicable taxes will be included in the final price unless stated otherwise.

6.2 Unless otherwise agreed in writing, payment is due immediately on completion of the Services on the day of the visit. For larger projects or ongoing maintenance contracts, the Company may require deposit payments or staged payments.

6.3 The Company accepts common payment methods such as bank transfer or card payments where available. Cash payments may also be accepted by prior agreement. The exact payment options will be communicated to the Client during booking or invoicing.

6.4 Invoices not paid by the due date may incur interest and administration charges. The Company reserves the right to suspend further Services until all overdue amounts have been paid in full.

6.5 The Client is responsible for paying all charges in full and may not make deductions or set-offs unless this has been agreed in writing by the Company.

7. Cancellations, Rescheduling and Missed Appointments

7.1 The Client may cancel or reschedule a booked appointment by giving reasonable notice. Unless otherwise agreed, a minimum of 24 hours notice before the scheduled start time is required to avoid a cancellation fee.

7.2 If the Client cancels with less than 24 hours notice, or fails to provide access to the property at the agreed time, the Company reserves the right to charge a cancellation fee or a call-out fee reflecting time and travel costs.

7.3 The Company will endeavour to carry out the Services on the agreed date and time, but all appointments are subject to weather conditions, staff availability and unforeseen circumstances. If the Company needs to cancel or reschedule a booking, it will notify the Client as soon as reasonably possible and offer an alternative appointment.

7.4 The Company is not liable for any loss, damage or inconvenience suffered by the Client as a result of a cancellation or delay, provided the Company has used reasonable efforts to notify the Client and to reschedule the Services.

8. Client Obligations

8.1 The Client must ensure that the garden or outdoor area is reasonably accessible and safe for the Company’s staff to work in, and that any hazards are disclosed in advance.

8.2 The Client must ensure that children and pets are kept away from the working area during the provision of the Services for their own safety and to allow the work to proceed efficiently.

8.3 The Client must advise the Company of any specific requirements, restrictions or local regulations that may affect the Services, including conservation issues, shared boundaries and neighbour agreements.

8.4 If the Client fails to fulfil these obligations and this prevents or delays the Services, the Company may charge for wasted time, additional visits or extra work required.

9. Materials, Equipment and Standards

9.1 The Company will provide all tools, machinery and equipment required to carry out the agreed Services, unless otherwise agreed with the Client.

9.2 Where the Company supplies plants, turf, soil, mulch or other materials, it will use reasonable care to source good quality products suitable for the local environment and garden conditions described by the Client.

9.3 Any guarantees or warranties on materials, such as turf or plants, are subject to appropriate ongoing care by the Client, including watering, feeding and maintenance following the Company’s advice. The Company cannot be held responsible for failure due to neglect, extreme weather or circumstances beyond its control.

9.4 All work will be performed with reasonable skill and care, in accordance with accepted horticultural practices and applicable health and safety standards.

10. Green Waste and Environmental Regulations

10.1 The Company complies with relevant waste and environmental regulations when handling and disposing of green waste, soil and other garden debris generated during the Services.

10.2 The quotation or booking confirmation will state whether the price includes removal of green waste. If waste removal is not included, the Company will leave green waste neatly bagged or stacked within the Client’s property for disposal by the Client.

10.3 Where waste removal is included, the Company will transport green waste to an appropriate recycling or disposal facility in line with applicable regulations. Additional charges may apply for large volumes of waste, bulky items or non-green waste.

10.4 The Client must not request the Company to dispose of waste illegally or in any way that breaches local or national regulations. The Company reserves the right to refuse any request that would be unlawful or environmentally harmful.

11. Damage, Liability and Insurance

11.1 The Company will take reasonable care to avoid damage to the Client’s property while performing the Services. The Client must notify the Company of any known underground services, cables, pipes, irrigation systems or hidden structures before work begins.

11.2 The Company is not liable for damage to underground or hidden installations that have not been disclosed by the Client or that are not reasonably identifiable from a visual inspection.

11.3 If damage is caused to the Client’s property as a direct result of the Company’s negligence, the Company will, at its discretion, either repair the damage, arrange for a third party to make repairs or offer fair compensation, subject to any limitations in these Terms and Conditions.

11.4 The Company carries appropriate insurance for its operations. Liability is limited to the amount covered by the Company’s insurance policies and to losses that are reasonably foreseeable. The Company is not liable for indirect or consequential losses, including loss of enjoyment, loss of profit or loss of opportunity.

11.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence or for any other liability that cannot legally be excluded.

12. Complaints and Service Issues

12.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of completion, so that the Company can investigate and address the issue.

12.2 Where a complaint is justified and directly relates to the quality of the Services provided, the Company may, at its discretion, revisit the property to review the work and, where appropriate, rectify the issue without additional charge.

12.3 Complaints raised significantly after the work has been completed may be more difficult to assess, particularly where the condition of the garden has changed due to time, weather or further work by others.

13. Force Majeure

13.1 The Company is not liable for any delay or failure to perform the Services where such delay or failure is caused by events beyond its reasonable control, including extreme weather, flooding, storm damage, acts of government, labour disputes, equipment failure, illness or other unforeseen events.

13.2 In the event of such circumstances, the Company will inform the Client as soon as reasonably possible and will arrange a new appointment once it is safe and practical to do so.

14. Termination

14.1 Either party may terminate an ongoing maintenance Agreement by giving reasonable written notice, subject to any minimum term or specific cancellation provisions agreed in the original quotation or contract.

14.2 The Company may terminate any Agreement with immediate effect if the Client fails to pay any amount due, breaches these Terms and Conditions or behaves in an abusive, unsafe or unreasonable manner towards the Company’s staff.

14.3 Upon termination, the Client remains liable for all Services provided and costs incurred up to the date of termination.

15. Data Protection and Privacy

15.1 The Company collects and stores personal information from Clients only to the extent necessary to manage bookings, provide Services, issue invoices and maintain records.

15.2 Client information is handled in accordance with applicable data protection laws. The Company will not sell or share Client details with unrelated third parties except where required by law or where necessary to provide the Services.

16. Amendments to Terms and Conditions

16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that specific Agreement.

16.2 A current copy of the Terms and Conditions will be made available to Clients on request.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By booking or receiving Services from Gardeners Hornchurch, the Client confirms that they have read, understood and agreed to these Terms and Conditions.